Leadership through product execution.

Directed analysis and delivery of 20+ system enhancements annually, resulting in process efficiency, automation, and workflow optimization. Led cross-functional teams of 8–12 people, improving prioritisation and reducing the backlog. Built and maintained executive-level stakeholder relationships to ensure project priorities were understood and supported.

Developed high-availability .NET applications processing millions of daily transactions. Optimized SQL queries to improve reporting speed and introduced MVC frameworks that reduced maintenance costs by 40%.

Built insurance desktop applications used by 35,000+ reinsurance brokers across 300+ companies. Supported build management, VM management, and database management.

Progressed from Data Handler to Systems Analyst, gaining expertise in SQL, VB, HTML, and quality assurance testing across enterprise systems.